Privacy Policy
Effective Date: September 28, 2026
Nueva Cantina (“Nueva Cantina,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you visit our website, submit a form, join our loyalty program, sign up for our marketing messages, or make a reservation. It also explains how we use that information and the choices you have.
Information We Collect
Information you give us directly. When you fill out a form on our website, such as a contact, catering, event, or newsletter form, we collect what you enter. This may include your name, email address, phone number, and any message you choose to include.
Information collected by third-party services. We use trusted third-party platforms for some services. These providers collect and process your information under their own privacy policies.
Loyalty program and marketing communications (Toast). Toast runs our loyalty program and sends our email and text message marketing. When you enroll in the loyalty program, sign up for marketing messages, or earn and redeem rewards, Toast collects and manages your information. This includes your name, phone number, email address, communication preferences, and purchase history. You can read Toast’s privacy policy at https://pos.toasttab.com/privacy.
Reservations (OpenTable). OpenTable handles our reservations. When you book a table, OpenTable collects what it needs to complete your reservation, such as your name, contact details, party size, and any special requests. You can read OpenTable’s privacy policy at https://www.opentable.com/legal/privacy-policy.
Information collected automatically. Like most websites, ours uses cookies and similar technologies. We use the Meta (Facebook) Pixel, which collects information about your visit, including the pages you view, the actions you take on our site, your browser and device type, and your IP address. We use it to measure how well our advertising works and to show relevant ads to people on Facebook and Instagram. Meta’s use of this data is governed by its own privacy policy at https://www.facebook.com/privacy/policy.
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and requests.
- Send you updates, promotions, and news about Nueva Cantina, if you have opted in.
- Manage catering, private events, and other services you request.
- Improve our website and guest experience.
- Measure and improve our advertising.
- Comply with legal obligations.
How We Share Your Information
We do not sell your personal information for money. We share information only in these situations:
- Service providers that help us run our business, such as our loyalty, marketing, reservation, and website platforms. They may use your information only to provide services to us.
- Advertising partners such as Meta, through the Meta Pixel, to measure and deliver ads.
- Legal requirements, such as a subpoena or court order, or to protect our rights, property, or safety or that of our guests.
- Business transfers, in connection with a sale, merger, or transfer of all or part of our business.
Marketing Communications
Our email and text message marketing is sent through Toast. If you give us your email address or phone number and agree to receive marketing messages, we may contact you about specials, events, rewards, and promotions.
- Email: You can unsubscribe at any time using the link in any message.
- Text messages: Reply STOP to any message to opt out, or reply HELP for help. Message frequency varies, and message and data rates may apply.
You do not have to agree to receive marketing messages in order to make any purchase. We do not share your phone number or your consent to receive texts with third parties for their own marketing.
Cookies and Your Choices
You can control or delete cookies in your browser settings. Blocking cookies may affect how parts of our site work. To manage how Meta uses your information for ads, visit your Facebook ad preferences at https://www.facebook.com/adpreferences. You can also opt out of interest-based advertising from participating companies at https://optout.aboutads.info.
Data Security
We take reasonable measures to protect the information we collect. However, no method of sending information over the internet or storing it electronically is completely secure, and we cannot guarantee absolute security.
Data Retention
We keep personal information only as long as we need it for the purposes described in this policy, or as long as the law requires.
Your Rights
Depending on where you live, you may have the right to request access to, correction of, or deletion of the personal information we hold about you. To make a request, contact us using the information below. For information held by Toast, OpenTable, or Meta, you can also contact those companies directly.
Children’s Privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, please contact us and we will delete it.
Third-Party Links
Our website may link to third-party sites, including ordering, reservation, and social media platforms. We are not responsible for how those sites handle privacy, and we encourage you to review their policies.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes take effect when they are posted on this page, and we will update the effective date above.
Contact Us
If you have questions about this Privacy Policy or your information, contact us at:
Nueva Cantina
690 Main Street, Unit 717
Safety Harbor, FL 34695
contact@nuevacantina.com